Refund policy

1. Merchant of Record

Payments for invi2 services are processed by Paddle.com, our authorised Merchant of Record. Paddle handles payment processing and refund requests. Refunds are governed by Paddle’s Refund Policy (paddle.com/legal/refund-policy) together with this invi2 Refund Policy.

2. Requesting a Refund

You may request a refund within 14 days of your purchase, provided the service has not been used. To do so, contact us here with your registered email and the transaction reference number shown on your payment receipt, or contact Paddle directly. Approved refunds are returned to the original payment method (how soon the amount appears in your account depends on your bank).

3. Preview Before You Pay

You can preview your invitation in full, free of charge, before paying, and edit any details (names, date, venue and so on) at any time through your management link, at no cost.