Frequently asked questions
Straight answers to the questions hosts ask most.
Can I customise my invitation design?
Yes. Pick from designs crafted for every occasion, then customise the font, text colour and weight, ambient effects and even background audio, with a live preview that updates as you design.
Do I need an account to create an invitation?
You can build your whole invitation without an account. You'll just create a free one when you publish, and every invitation you make lives in your dashboard. Your guests never need an account.
Is RSVP included?
Yes. Guests confirm attendance or send apologies with a headcount and an optional hand-drawn signature; results reach your management link instantly and the list exports to CSV.
Can I track my invitation?
Yes. Your management link shows opens, unique visitors and RSVP statistics in real time.
Does the platform support multiple languages?
Yes. Both the invitation and the site are fully available in Arabic and English, and you choose your invitation's default language while designing.
Can I edit the invitation after publishing?
Yes. Edit texts, colours and details from your management link at any time; guests see the update the next time they open the link.
Can I add the venue location on a map?
Yes. Every venue in your invitation carries its own map link, and guests get a "view on map" button that opens directions directly.
How much does the service cost?
We offer two one-time packages (Basic and Premium) that differ in features and number of invitations, plus the Flexible package you compose yourself, choosing its duration and invitation count. Full details are on the packages & pricing page, and payment is always one-off: no auto-renewal and no recurring charges.
How do I pay, and what payment methods are available?
Paying is simple and secure: after previewing your invitation for free, you choose your package and complete payment with your bank card or Apple Pay through our global payment partner. Prices are shown in US dollars, and at the payment page the amount may appear in your local currency (at the equivalent value), depending on the global payment provider.
Is payment secure? Where are my card details stored?
Yes. Your card details are entered directly with the global payment gateway; they never pass through or get stored on our servers. We keep only the transaction record (amount, package, reference) for accounting, and every page is encrypted (HTTPS).
Can I get a refund?
Payment is handled through our global partner Paddle, the registered payment provider (Merchant of Record), and you may request a refund within 14 days of your purchase, provided the package has not been used, under our Refund Policy and Paddle’s. You’ll find the full details on the “Refund Policy” page; for any question, contact us via the “Contact Us” page and we’ll be glad to help.
When does the invitation link stop working?
The invitation link locks automatically about an hour after your event ends to protect its privacy; your management link stays available for results and photos.
Are guest photos public?
No. Guests upload their photos to a private album visible only to you, downloadable from your management link.
Is technical support available?
Yes. Message us any time via the "Contact us" page and we'll get back to you promptly.
Can guests get a reminder before the event?
Yes. Inside the invitation guests find a "Remind me before the event" button; once enabled, a reminder notification reaches their device ahead of the event, with no sign-in and no app. On iPhone this requires adding the invitation to the Home Screen first (Share → Add to Home Screen).
Can I save the invitation as a PDF or image, or print it?
Yes. Once the event starts, a "Download the invitation" button appears on your management page. It opens an elegant copy of your invitation card to save as a PDF, download as an image to share on WhatsApp, or print, and it stays available any time after that. Until the event starts, the download stays locked: the invitation link itself is the full experience for your guests.
Can I send invitations to my guests via WhatsApp in bulk?
Yes. Upload an Excel of your guests' names and numbers from your management page, and the platform detects the numbers automatically. A "Send" button appears next to each guest, opening WhatsApp with a ready message that greets them by name, followed by the invitation link. The file never leaves your device (nothing is uploaded to our servers), and sending happens from your own WhatsApp. The feature is included on selected packages; see the pricing page for details.
Can I reuse or duplicate a past invitation?
Yes. On your dashboard («My invitations»), tap «Duplicate» on any invitation to copy its design, content and venues into a brand-new invitation that opens straight in the builder for you to tweak. The old invitation's guest data (RSVPs and photos) and its link stay untouched; the new one gets its own link when you publish, and it is paid for like any new invitation (or drawn from your package balance). The date is cleared so you can set the new event's schedule.